Return and Withdrawal

📦 RETURN AND WITHDRAWAL – Procedure and Guarantees

Buy with complete peace of mind: Mectronica Srl guarantees assistance and transparency in every post-sale phase.

There are two different procedures:

• RETURN – for defective or malfunctioning products.
• WITHDRAWAL – due to change of mind or dissatisfaction.

🔧 RETURN Procedure

1. Contact us at info@mectronica.it or at 051 6641440 indicating the problem and product.
2. We will guide you through any checks to resolve the issue.
3. If necessary, you will receive the RMA form by email.
4. Fill out the form, pack the product with accessories and write the RMA code on the package.
5. Ship to:
   Mectronica Srl
   Via Celestino Monari Sarde 6/6
   40010 Bentivoglio (BO)
6. We will check the product within 15 working days. If it is covered by warranty, it will be repaired or replaced free of charge.
7. If the defect is not covered, we will inform you of any costs for verification and reshipment.

Note: Warranty is void if tampered with, misused or missing accessories. Products subject to normal wear and tear must be reported within 30 days.

🔁 WITHDRAWAL Procedure

1. Contact us at info@mectronica.it or at 051 6641440 to receive the RMA form.
2. Fill out and send the form via email.
3. Wait for confirmation. After authorization, prepare the package with intact product, original packaging, accessories and RMA copy.
4. Ship to:
   Mectronica Srl
   Via Celestino Monari Sarde 6/6
   40010 Bentivoglio (BO)
5. Shipping costs are at your expense. We recommend tracked shipping.
6. Once you receive the product in compliant condition, you will receive a refund within 30 days.

Attention: the return is not accepted for opened software/audiovisual, consumable products or products that are not intact. In case of damage during shipping, the request will be canceled.

🛡️ Assistance and Reliability

Our team is always available for clarifications or support. Mectronica Srl is at your side before, during and after the purchase.